TalkVC Help Desk

TalkVC™ Help Desk

Surprise and Delight your Customers
with Faster Support Answers
and No Waiting!

Fast Talking Answers!
"Talking FAQs and Help Desk converts website visitors to hot leads and reduces support costs!" Customer Care Manager

• Web-based...runs on any browser with
   no downloads or plug-ins
• Augments or replaces Live Chat
• Engages users with online Talking
   Virtual Consultants...No on-hold!
• Structures your Information by
   Topic, Phrase and Keywords...
   for Faster Searches and Answers!
• Easy conversion and editing tools!
• Delivers a higher level of service!
• Characters speak in 13 languages!
• Escalation feature to forward
   issues to Live Support
• Metrics reports customer usage!

Are your customers frustrated... waiting "on-hold" waiting for customer support? Are your support lines always busy? Are you answering the same questions - over and over?

Surprise and Delight your Clients... with Responsive, Professional and Courteous Virtual Coaches... at about 1/10 the cost of live help!

TalkVC™ Virtual Coaches are the Solution! We provide Faster Answers... with Engaging conversation... and we capture contact name and e-mail for your Opt-in email follow-up.

Hire our Virtual Coaching Team... to augment and/or replace your "live chat" and costly telephone support. Research shows that 80% of routine customer questions can be answered by a virtual system - freeing valuable resources and reducing costs!

Gone... are the long lists of FAQs.. and boring text! Replaced with Interactive and Engaging Virtual Coaches... who respond with Faster Answers!

This is all Digital... so your content can be updated instantly... eliminating recordings, professional talent, translations and inconsistencies in voice quality!

Many clients have saved $50,000 to $100,000 per year in support costs by off-loading the mundane support calls to our Virtual Coaches.

"We use TalkVC Virtual Characters for our e-University -- providing training and customer support to our clients.... saving Thousands of Dollars every Year."
W C Hess, P-BUILD e-UNIVERSITY

We convert your existing linear FAQs and knowledge base into an interactive and engaging structured system to make it Quick and Easy for clients to get instant answers to their questions. Your knowledge-base is indexed using our proprietary Search Engine technology for for rapid search and response!

1-Click - Adds the ForexVC link - you collect the Profit!*
We create a fresh flow of Training Courses -> we host the training -> You make the Profits

Convert Website Visitors to Qualified Leads...
Capture Name and E-mail by a Virtual Coach
• More cost-effective than live support... at 1/10th the cost!

Virtual Agents provide Fast, Consistent and Accurate Information
We convert your FAQs and other content to a structured Help Desks
and deploy our proprietary rapid search technology

Virtual Coaches are multi-lingual and available 24/7 Worldwide!
• Provides your clients with "on-call" Customer Support, anytime, anywhere!

Site Metrics - provides detail logs of each customer click
Get insight into your customer's needs with complete analytics report!

Saves up to 90% on "Live Support" costs!
We create added profits for you monthly!

* For basic set-up (limitations apply)
** Surveys conducted with independent Help Desk Users